Contact Us

Emergency & Legal Notice

For urgent travel emergencies, personal safety issues, or legal advice, please contact your country's local embassy or consulate in China immediately.

Lantway is not a substitute for official diplomatic or legal services.

Response Time

Lantway values your time. We typically respond to inquiries within 24 hours during business days (Monday – Friday, UTC+8).

How to Reach Us

To ensure all inquiries are handled efficiently, we currently provide support via email only.

To help us prioritize your request, please begin your email subject with one of the following keywords:

[Pre-sales] – Questions about our website information or products. (Note: We do not provide free personalized travel consulting via email.)
[Payment] – Issues regarding transactions, billing, or receipts.
[Support] – Issues with your account, product access, website functionality, or privacy.
[Feedback] – Suggestions or sharing real-time updates from your trip.
[Partnership] – Business cooperation or media inquiries.

Email Address

contact@lantway.com